FAQs
General FAQs
Who owns the Sunrise Theatre?
The Sunrise Theatre is owned and operated by the City of Fort Pierce.
When does your season start and end?
Our season begins in October and ends in May. During the summer, we host a Children’s Summer Camp, rentals, and we host free movies.
How many seats are in the Sunrise Theatre?
The Main Theatre has 1214 seats and our Black Box Theatre holds anywhere between 145-210 patrons depending on the set up.
How can I purchase a gift certificate?
To purchase a gift certificate, please contact the Box Office at (772) 461-4775 during box office hours.
How do I use the credit on my account?
To use an account credit, please contact the Box Office at (772) 461-4775 during box office hours.
Lost and Found
Contact the Box Office: Monday-Friday 10am-2pm, (772) 461-4775.
Ticketing
What is your refund policy?
All sales are final. Tickets are non-refundable. For questions, please email boxoffice@sunrisetheatre.co or call the Box Office at (772) 461-4775 during box office hours.
I bought tickets to a performance that has been cancelled. How do I get my refund?
Credit card purchases are automatically refunded back to the card used for purchase, as long as the purchase was within 90 days. If the purchase was made more than 90 days ago, please contact the Box Office at (772) 461-4775 during box office hours to receive a refund check or a house credit.
Can I show my tickets on my phone?
Yes, you can present your downloaded tickets on your mobile device or add them to your Apple Wallet/Google Pay. As long as there is a barcode on your ticket, we are able to admit you into the Theatre.
Do you have a military, child, student, or member discount?
We offer a 10% military discount on select shows with proof of military ID. Students and teachers can receive a 50% off rush ticket to select shows on the day of performance. Select shows may have child or member discounts. All children are required to have a ticket, regardless of age.
Are the fees different depending on where I buy them?
No, fees are the same whether tickets are bought online, over the phone, or in person.
Group Discounts
The Sunrise Theatre offers a 10% discount on groups of 20 or more on select shows. For more information, please reach out to the Box Office Manager at (772) 467-4128.
Student/Teacher Rush
Student/Teacher Rush tickets may be available the day of the performance with a valid ID. Call the Box Office the day of the show for more information. Rush = 50% off.
Fundraising Opportunities
The hottest tickets in town will make your event a success and are available for your organization’s next fundraiser. Please call the Administrative Assistant at (772) 467-4124.
Volunteer Opportunities
The Sunrise is looking for a community of volunteers to work with us each season. You must be at least 16 years of age to volunteer and also be available to assist at an event at least twice a month. If you are interested in becoming a volunteer for the Sunrise Theatre, you will need to fill out an application and attend an orientation training season. As a volunteer you will be contributing to the Sunrise Theatre’s operation, reputation, and success. To volunteer as an usher or in our administrative office(s), email info@sunrisetheatre.com.
Performance Policies
Cell Phones, Photography & Recording
Flash photography, video recording, and cell phone use is strictly prohibited at the Sunrise Theatre. Please be respectful of other patrons around you and put phones & devices away. Patrons may be asked to leave the theatre if photography or recording leads to the disruption of the performance. Please turn off or put personal communication devices on silent mode prior to entering the Sunrise Theatre.
Latecomers
Performances begin at the advertised time. Please allow proper time for parking and collection of tickets. Latecomers will be seated at the discretion of management or at the discretion of the artist.
Bag Policy
Bags are restricted to small purses or clutches. Bags must fit in an 8″ x 10″ area upon entry. Backpacks, diaper bags, tote bags, and large purses are prohibited. All bags are subject to search.
Accessibility
Accessible seating can be purchased online at the Box Office. Lobby restrooms are accessible. Wheelchair lift available at the lobby level of the Theatre. Hearing assistance devices are available at the Box Office. Please see an user or the House Manager for more information. For any other accessibility needs, please reach out to the Box Office Manager at (772)-467-4128.
Performance Questions
What time do doors open? What time should I arrive?
Doors open about an hour before show time. Please allow proper time for parking, collection of tickets, and concessions. Latecomers will be seated at the discretion of management.
Where do I park?
There are two parking garages in downtown Fort Pierce that are free to patrons. The 2nd Street Parking Garage is located at 271 S. 2nd St, Fort Pierce. The Orange Avenue Parking Garage is located at 100 N. US1, Fort Pierce. Parking behind the Sunrise Theatre is strictly prohibited, and cars may be towed without the proper identification.
Can my child sit on my lap?
No. For safety, we do not honor a lap policy at our Theatre. All patrons, of all ages, must have a ticket to the event.
What are your performance policies?
No outside food or drink. No flash photography. No video recording. No bags larger than 8”x10”.
Do you have drinks and food?
During performances, we have at least one full bar open that also sells snacks (chips & candy).
Is there a dress code?
There is no dress code, but it is always recommended to dress up depending on the show you see.
What are the best restaurants to eat nearby?
Please see recommended restaurant list here.
What are the best hotels to stay at when visiting your Theatre?
Please see recommended hotel list here.
Health & Safety
COVID-19 Policies
The Sunrise Theatre follows the official local health guidelines regarding COVID-19 safety protocols. Social distancing is limited, and masks remain optional. These guidelines are subject to change. By visiting the Sunrise Theatre, you voluntarily assume all risks related to the exposure of any illness. Please do not visit the Theatre if you are experiencing any flu-like symptoms; reach out to the Box Office for your options.
Fire Notice
In case of fire, please remain calm and follow the direction of the usher staff. Emergency exits are marked clearly, and audience members will be directed to the safest exit.
First Aid
First aid kits are available for patron use at the lobby level. Please see a house manager.
Smoking
Smoking of any kind is prohibited inside the Sunrise Theatre, including e-cigarettes and vaping.
History
When was our theatre built?
The theatre officially opened on August 1st, 1923.
When was the theatre remodeled?
The Theatre was remodeled in the late 90s & early 2000s and reopened in 2006.
Membership
How long does a membership last?
Memberships are valid from the 1st of July to the 30th of June.
Print At Home Tickets FAQs
What are Print at Home tickets?
‘Print-At-Home’ tickets are the fastest way to receive your tickets! ‘Print-At-Home’ tickets are paper tickets that you print yourself. Each ticket has a unique barcode that is scanned at the entrance to the event. You MUST print out each ticket. Forget standing in line at “will call”; just present your ‘Print-At-Home’ ticket and gain quicker access to your event.
‘Print-At-Home’ tickets are sent to you as an attached PDF file. Save the attachment (s) on your computer and print them at your convenience. You will receive 2 chances to print your tickets via a link. The first is found on your confirmation receipt at time of purchase. The second is found in the confirmation email sent to you. You must print out ALL the ticket(s) in the pdf file and bring them to the event, NOT the confirmation receipt. There is one page to print out per ticket.
You will need a free program Adobe Reader to open the attachment.
REMEMBER TO CHECK YOUR SPAM FOLDER!! Some email accounts such as gmail.com, yahoo.com, hotmail.com, msn.com and aol.com immediately put emails from our ticketing service into a spam/bulk mail folder. Your confirmation email is coming from Sunrise Theatre sunt@choicecrm.net
Don’t forget to print ALL your Print-At-Home tickets! If you order more than one ticket, you MUST print EVERY ticket!
You will need a free program Adobe Reader to open the attachment.
REMEMBER TO CHECK YOUR SPAM FOLDER!! Some email accounts such as gmail.com, yahoo.com, hotmail.com, msn.com and aol.com immediately put emails from our ticketing service into a spam/bulk mail folder. Your confirmation email is coming from Sunrise Theatre sunt@choicecrm.net
Don’t forget to print ALL your Print-At-Home tickets! If you order more than one ticket, you MUST print EVERY ticket!
How does Print at Home work?
It’s fast, simple and convenient! Here’s how it works:
Select
Choose Print at Home as your delivery method.
Buy
Purchase your ticket(s).
Print
What if I print more than one copy of my ticket or a photocopy is made?
Only the first scan of the barcode on your ticket will be allowed entry. Make sure you keep the printed ticket in a safe place like you would cash, and protect it just like you would any other ticket! If more than one copy were to arrive, the barcode scanner will alert the usher that the ticket has already been scanned. If there is a dispute, the purchaser’s name and the last four-digits of the credit card are used to determine the owner of the ticket.
What if I lose my printed ‘Print at Home’ ticket?
We can resend a ‘Print at Home’ ticket link from the Box Office. If you reissue your Print-At-Home tickets, your old tickets will be voided. You must bring the most recent tickets to the event; otherwise you will be denied entry.
Is it safe? What if someone duplicates my tickets?
It’s important to keep your ‘Print-At-Home’ tickets in a safe place after printing. Only the first set of tickets will be allowed entry into the event. If you think someone has duplicated your tickets, please contact the box office immediately.
Make sure you keep it in a safe place like you would cash and protect it just like you would any other ticket. If more than one copy is presented, the barcode scanner will alert the attendant that the ticket has already been scanned.
If there is a dispute, the purchaser’s name appears on each ticket. The purchaser’s name and the last four-digits of the credit card are used to determine the owner of the ticket.
